Terms of Service
These Terms of Service govern your use of SmoothWatersCompanies.com and services provided by Smooth Waters Companies, operated by Smooth Waters Media Corporation (“Smooth Waters,” “we,” “us,” or “our”). By submitting a service request, approving work, or purchasing a service, you agree to these Terms and any written order, proposal, or scope accepted for that service.
Services and review
Service descriptions, pricing, estimated reach, and timelines are provided for planning. A submitted request may be reviewed for scope, eligibility, content, consent, availability, and technical requirements. Payment does not automatically send a campaign or activate an automation. We may pause, reject, or request changes to work that cannot be safely or lawfully delivered.
Customer responsibilities
- Provide accurate information, timely approvals, lawful content, and any access reasonably required for the service.
- Own or have permission to use submitted names, information, offers, media, links, trademarks, and other materials.
- Maintain required consent and eligibility records for every marketing recipient and honor revocations, STOP requests, do-not-disturb settings, suppression lists, and unsubscribes.
- Review and approve final campaign content before anything is sent or activated.
- Remain responsible for recipient replies, customer service, offer fulfillment, complaints, and business outcomes unless a separate written agreement states otherwise.
Messaging services
Purchased, rented, scraped, or improperly shared contact lists are prohibited. Messaging is subject to carrier, platform, consent, suppression, quiet-hour, content, and technical rules. Delivery is attempted but not guaranteed. Message frequency varies, and message and data rates may apply. Consent to receive marketing texts is not a condition of purchase.
Prices, taxes, and payment
Prices, fees, and estimated taxes are shown before payment. Taxes may be calculated from the billing information provided at checkout. A secure third-party payment processor handles payment credentials. A purchase is complete only after payment is successfully confirmed. Any additional scope, vendor charge, recurring service, or pass-through cost requires disclosure and authorization.
Cancellations, refunds, and changes
Contact us promptly if you need to pause or change a request. Eligibility for cancellation, credit, or refund depends on the accepted order, work already completed, nonrefundable third-party costs, and applicable law. No refund is promised unless it is stated in the applicable written order or required by law.
Timing and approvals
Estimated completion times begin after required payment, content, access, consent documentation, scheduling, and approvals are received. Customer delays, platform reviews, vendor availability, compliance checks, or events outside our reasonable control may change a timeline.
Intellectual property
You retain rights in materials you provide. You grant Smooth Waters the limited permission needed to use those materials to perform the requested service. Ownership or licensing of final deliverables follows the applicable written order and is subject to full payment and third-party license restrictions. Smooth Waters retains its pre-existing processes, templates, systems, tools, and know-how.
Third-party services
Our services may rely on third-party payment, hosting, CRM, messaging, email, analytics, social, media, or distribution platforms. Their availability, rules, and performance are outside our control and may change. You may also be subject to their terms.
No guaranteed results
We do not guarantee message delivery, audience response, leads, sales, search ranking, media pickup, publication, platform placement, revenue, or any particular business result.
Disclaimer and limitation
Except as stated in an accepted written order or required by law, services are provided “as is” and “as available.” To the fullest extent permitted by law, Smooth Waters is not liable for indirect, incidental, special, consequential, or punitive damages, or for losses caused by inaccurate customer information, unauthorized content, recipient ineligibility, third-party platforms, or events outside our reasonable control.
Privacy and changes
Our Privacy Policy explains how we handle information. We may update these Terms as services or legal obligations change. The effective date above identifies the current version.
Contact us
Questions about these Terms or a service request may be sent to hello@smoothwaterscompanies.com or through our Support page.